FQA
❓ Frequently Asked Questions – Pure Gel Cushion
✅ What if I’m not satisfied with my cushion?
No worries! You’re covered by our 30-day risk-free return policy.
If you don’t love it, simply return it within 30 days for a full refund.
🧾 Does the Pure Gel Cushion have any certifications?
Yes. Our cushion is made from safe, non-toxic gel materials that meet international safety standards.
It’s been lab-tested for durability and comfort, and is certified free from harmful chemicals (BPA-free, phthalate-free).
So you can use it daily with total peace of mind.
Still unsure? Click here to see full details & certifications.
*** If it doesn’t scroll automatically, please manually scroll down to the very bottom of this page to find the full details.
⏳ How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment is confirmed.
This gives us time to inspect, pack, and ship your Pure Gel Cushion with care.
🚚 What are the estimated shipping times?
United States:
📦 7–15 business days (excluding weekends & holidays)
International Orders:
🌍 9–18 business days depending on destination & customs clearance.
We ship directly from our fulfillment center in Asia to keep pricing low and quality high – thank you for your patience!
🌐 Why does shipping take a bit longer?
To offer great value without compromising quality, we consolidate orders and work with reliable global carriers.
This efficient method helps lower logistics costs — and we pass the savings on to you.
🎯 Will I receive a tracking number?
Absolutely. As soon as your order is shipped, we’ll send you an email with your tracking link so you can monitor delivery in real-time.
📧 What if I don’t receive tracking info?
No worries! First, please check your spam or junk folder.
If you still don’t see anything within 3 business days, contact us at support@puregelcushion.com — we’re happy to assist.
🔍 How can I check my order status?
Once shipped, your tracking link will update automatically.
You’ll be able to see where your cushion is and when it’s expected to arrive.
🚛 Who delivers my cushion?
We partner with trusted global carriers for long-distance shipping, while your local postal service typically handles final delivery.
📦 What if my order is delayed?
Delays can occasionally happen due to customs checks, weather, or global events.
Don’t worry — we’re monitoring each order and will keep you updated if anything changes.
💬 Still have questions?
We’re always here for you.
Reach out anytime at support@puregelcushion.com — our team is friendly, fast, and happy to help.